FAQs
đŚ Frequently Asked Questions
 Who is PIPONA for?
PIPONA is for everyone with a playful soul! Whether youâre a kid, a collector, or just someone who loves surprises, our blind boxes, vinyl toys, and kawaii collectibles are made to spark joy at any age.
How long does shipping take?
We typically deliver within 7â12 business days; however, in some cases, delivery may take up to 2 weeks due to customs or carrier delays.
âď¸ We ship your packages with tracking, so youâll always know where your package is!
Where do you ship from?
Our products are shipped directly from the nearest possible warehouse to your doorstep. This allows us to offer you the latest, trendiest items at amazing prices!
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order by visiting the "Track Order" page on our website.
What is your return and refund policy?
We have a strict return policy. We only offer returns or refunds if your item arrives damaged or broken. If this happens, please contact us within 3 days of receiving the item and include clear photos.
Can I cancel or change my order?
Once an order is placed, we start processing it quickly â which means cancellations or changes are usually not possible. Please double-check your details before placing an order!
Are your products original?
Yes! All of our products are 100% genuine, handpicked collectibles sourced from trusted suppliers. We focus on unique, hard-to-find items you wonât easily find elsewhere.
My package is taking longer than expected. What should I do?
Don't worry! Sometimes, shipping delays happen due to customs or local courier issues. If your order hasnât arrived after 15 business days, contact us and weâll help track it down.
Do you offer customer support?
Absolutely! Our friendly support team is always happy to help. Just use the Contact Us page or email us anytime â we aim to respond within 24 hours.
Do you restock sold-out items?
Some of our items are limited edition or seasonal and may not return once sold out. But donât worry â weâre always adding new goodies, so keep checking back or sign up for our newsletter!